PRIVACY POLICY
We are committed to the protection of personal data and to fair and transparent processing. If you have any questions about this Privacy Notice, you can contact our Data Protection Officer via email: support@zigweb.com.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this notice. Unless otherwise defined in this Privacy Notice, the terms used in this notice have the same meanings as in our Terms and Conditions, accessible from https://www.zigweb.com/zigchat/.
Security of Personal Data
We have policies, procedures, and training in place to ensure data protection, confidentiality, and information security. We regularly review these measures to ensure their ongoing effectiveness. This Privacy Notice was last updated on 23 October 2024.
Information Collection and Use
While using our Service, we may ask you to provide certain personally identifiable information (“Personal Data”) to contact or identify you. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s IP address, browser type, browser version, pages visited, time and date of visit, time spent on those pages, unique device identifiers, and diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies such as beacons, tags, and scripts are also used to collect and track information to improve and analyze our Service.
You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Service may not be accessible.
Examples of Cookies we use:
Session Cookies: To operate our Service.
Preference Cookies: To remember your preferences and settings.
Security Cookies: For security purposes.
ZigChat uses the collected data for the following purposes:
To provide and maintain the Service.
To notify you of changes to our Service.
To allow you to participate in interactive features of our Service.
To provide customer care and support.
To provide analysis or valuable information for improving the Service.
To monitor the usage of the Service.
To detect, prevent, and address technical issues.
Provision of Personal Data to Third Parties
We will only share personal data with third parties when legally permitted. We do not provide information to third parties for marketing purposes or mailings. When personal data is transferred to third parties, appropriate contractual arrangements are in place to ensure the protection of personal data.
We may provide personal data to:
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Third parties involved in service delivery – We may share personal data with organizations that assist us in providing services to clients.
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Third-party IT services – We may transfer personal data to providers offering IT services, cloud storage, data processing, or analysis.
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Auditors and advisers – We may transfer personal data to auditors and advisers where necessary.
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Regulators and law enforcement – We may disclose personal data as required by law or regulatory authorities.
International Transfer of Personal Data
Your information, including Personal Data, may be transferred to and stored on servers located outside your state, province, country, or governmental jurisdiction where data protection laws may differ.
By using the Service, you agree to this transfer. We will take steps to ensure your data is treated securely and in accordance with this Privacy Notice.
Your Rights
You have rights regarding your personal data. If you wish to exercise your rights, including withdrawal of consent, contact our Data Protection Officer via support@zigweb.com. Your rights may include:
Right to erasure or deletion.
Right to data portability.
Right to restrict or object to data processing.
Data Retention
We retain personal data only as long as necessary for the purposes it was collected or as required by law. Records of services provided will be retained according to our document retention policy.
Links to Other Sites
Our Service may contain links to third-party sites. We strongly advise you to review the privacy policies of any sites you visit. We are not responsible for third-party content, privacy policies, or practices.
Children’s Privacy
Our Service does not address individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and aware that your child has provided us with personal data, please contact us.
Information Security
We take appropriate security measures to protect data against unauthorized access, alteration, disclosure, or destruction. While we strive to use the most secure methods, no system is completely secure.
Your California Privacy Rights
ZigChat does not sell or transfer your Personal Information to third parties. If you are a California resident, you may request details of our disclosures of personal data. Contact us via support@zigweb.com for more information.
Changes to This Privacy Policy
We may update this Privacy Notice periodically. Changes will be posted on this page and are effective upon posting.
Contact Us
If you have any questions regarding this privacy policy, please contact us at support@zigweb.com.